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Frequently Asked Questions

What are the differences between Flexographic and Digital Label Production?

The table below provides a comparison on when it is best to consider using Flexographic Printing (Flexo) vs. Digital Printing
Make Ready Cost
Make-Ready time
Press Speed
Ink Color Matching
Multiple Versions
Very Short Runs
Long Runs
Die Cutting
Variable Data Printing
Specialty Inks & Coatings

New Dimension Labels flexo and digital technologies provide you the best manufacturing option for your label project. New product launches typically require low volumes where the label content/design may go through several changes as the product gains market share. This situation is a perfect fit for digital printing since artwork goes directly to the press, avoiding the need for film and printing plates. As volumes increase, where press speeds become an important factor, flexographic printing can be considered to maintain cost efficiencies.

What are your minimum quantities?

We will produce as few as 1 label up to millions.

What is maximum size label that you can produce?

We can print labels up to 12" X 24"

What is 4 Color Process or CMYK?

These are the primary ink colors used in process printing to create full-color images. C = Cyan, M = Magenta, Y = Yellow and K = Black.

Can your labels be used both inside and outside environments?

Yes, our Customer Service Representative will work with you in selecting the correct label material, protective coating or lamination and adhesive for the specific application your labels will encounter.

What is a label die? Is a custom die always needed?

A label die is a "tool" used to cut the shape of a label. Not only is it designed for the specific shape, it is also engineered to the material being cut, its thickness and the release liner being used. We may have an existing die for the size you need or a size that is close to what you may need.

Do you sell to all companies?

No. We are a trade only wholesale supplier and support a network of authorized print resellers throughout the United States, Canada and the Caribbean.

Can you ship in the name of the distributor?

Yes, all shipments list our distributor's name. Simply indicate that on you shipping instructions when placing orders. Third party labeling is also available.

Can you split ship my order?

Yes, simply indicate how you need shipments split and specific quantities per location.

What is your standard turnaround time?

Custom labels produced flexographically ship within 10 business days or less after proof approval. Digitally produced labels will ship within 5 business days or less after proof approval.

What quality screens can you produce?

We can produce up to 200 Lines per inch (l.p.i.) with most process jobs being run @ 150 - 175 lpi.

What art files can you accept?

We accept Adobe Illustrator, InDesign, Photoshop or PDF's. We prefer an Adobe Illustrator EPS file with all fonts converted to outlines. Image mode and resolution are extremely important to ensure correct color and clarity. All image based files need to have a resolution of 300 dots per inch (d.p.i.) at the actual size. All RGB images will be converted to CMYK.

What stocks can you print on?

We have a variety of paper and film label substrates with permanent, repositionable, freezer, or removable adhesives. Discuss your specific adhesive requirements with us so we can advise you on the stock and adhesive that best fits your label needs.

What finishing options do you offer?

Matte/gloss/printable UV varnish and/or laminations.

Does your company offer graphic design services?

We have the ability to do minor modifications to existing files for a nominal up-charge.

Does your company offer warehouse and release programs?

Yes, discuss specific needs with your Customer Service Representative where we can arrange warehousing service needs along with the necessary up-charges for these services.

What types of payments does your company offer?

We offer credit terms of 1% prompt pay discount if payment is received within 15 days of the invoice date. Otherwise, our terms are Net 30. We accept Visa, MasterCard, Discover, and American Express. Prompt pay discounts are not allowed when paying by credit card.

Where do you ship from?

Shipments originate from Atlanta, GA

What makes New Dimension Labels different from other trade-only competitors?

We realize there are many custom label providers to choose from and several have similar equipment and capabilities. However it is the experience of the staff at New Dimension Labels that make the difference. All come from the label industry with decades of experience. We take the time to understand all aspects of you and your customer goals and expectations so you will receive consistent high quality custom products and service - which is what you expect! In short, we do what we say we'll do.

Do you offer roll and sheet labels?

Yes, we finish labels in rolls, sheeted and fan-folded formats.

Why is the unwind direction important and how does this affect my order?

Unwind or copy direction for finished rolls is critical for machine applied labels.

Why do you ask so many questions when I request a custom label estimate?

Because each custom label job is "engineered" for how the labels need to perform on the product(s) they are affixed to. Not only do they need to look great, but they also need to perform in all conditions they may encounter.

What types of proofs are available?

We offer PDF proofs for copy and position only, ink-jet color proofs and press proofs.

Can you print and match my customer's PMS color?

Yes, provide us the specific ink color and/or a sample of the label and color(s) to match.

What types of products are you competitively priced on?

We are competitively priced on custom labels used for product identification and/or product promotions.

How long do you keep my art for processing repeat orders?

We keep art files for 2 years if they have not repeated and/or been modified.